Yesterday I received the following email from Currys:

Thank you for your email dated 29th January 2024.

Following your appeal, further investigation was carried out, and our delivery centre has today confirmed that your washing machine was indeed delivered to the incorrect address as you have stated.

I have therefore authorised a full refund of your order as you have requested, which you should see returned to your original payment method within 3 to 5 working days.&

Regarding the individual at the address where your order was incorrectly delivered to, and the removal of the existing unit from that property, I regret we are unable to enter into any correspondence with yourself on their behalf as they would be considered a third party. Nor would the Goods Not Received Team discuss the issue with a third party directly, and we would urge them to contact our Customer Service Team on 0344 561 1234 to discuss any claim they may have in relation to this.

I trust this resolution meets your own requirements and please accept our sincere apologies for any inconvenience caused.

So, I should be getting a refund in the very near future … but no offer of compensation for the upset they have caused, the time I have wasted writing countless emails and tweets, the cost of posting a ‚Signed For‘ letter of appeal, and the overall bad service I have received. All I get is a rather grudging apology of the sort that sounds good but actually means very little.

I now intend to take a breather before asking for some compensation … but ask, I surely will be!

Once the money has actually been returned to me, I fully intend to buy a new washing machine, but you can rest assured that it won’t be from Currys!